Frequently Asked Questions
How can I order a new domain ?
You can order the domain of your choice at any time in the section “Register/transfer-in domain” under the menu item “Domains” in your 6web customer control panel. There, you can find an up-to-date domain list with the corresponding prices and contract periods by clicking the button “Price list”.
After entering your domain name (Second Level Domain) in the destined field directly under the heading “Register/transfer-in domain”, selecting the domain extension (Top Level Domain) from the drop-down menu, and confirming with the button “Order domain”, just follow the instructions. We will gradually guide you to the target and keep you posted during the whole process. The order process is self-explanatory and easy. Should you have questions anyway, please send us a short e-mail. We would be pleased to support you in any situation.
I want to recommend your products, do I get money for successful promotions?
Yes, for this reason we have started our affiliate program, for more details please have a look at our affiliate site here.
I cannot transfer my domain to 6web, but I want to use your DNS servers
If you would like to use domains from third party providers, you can register an unlimited number of DNS entries on our name servers free of charge. You can easily create DNS entries in the 6web customer control panel under the menu item “DNS Zone Management”. After the creation of the accordant DNS zone and once our name servers are assigned to your domain at your current domain provider, you can administer your domain in a very comfortable and secure way. Only the current domain provider is able to change the assigned name servers. Thus, you will have to contact the domain provider directly, or alternatively use an administration panel from your domain provider if available.
What payment options are there?
We accept payment by PayPal and All Other Top Payment Methods. You can use your credit card with either PayPal or Skrill. The first payment after you have submitted your order on our website has to be done manually by you. Please just use the payment information provided to you after the order process. Once you have received your login data you can send your payments using our 6web customer control panel very comfortable anytime.
How long is the support staffed per day?
Our support experts are available via phone at least from 8 a.m. till 11 p.m. (CET) every day – also on public holidays as well as on sundays. Furthermore you can contact us at anytime via our support e-mail address firstname.lastname@example.org.
How long does setup & domain order take?
We usually set up the domain within a few hours but it may take between 12 and 24 hours before the domain(s) is/are registered. If you would like to transfer an existing domain to us, this normally takes one to three days. (Please note that orders placed using bank transfer as a payment option can only be processed after the first payment has been received).
Since set up is considerably more complex for dedicated servers than for packages, the configuration of a dedicated server can take one to three days.
If you choose the ‘Instant Setup’ upgrade, you will get your server installed for sure within 12 hours after we will have received your initial payment.